Crandall Office Furniture

Crandall Office Furniture enjoys near-universal praise in the Reddit community as the go-to source for remanufactured premium office chairs, particularly Steelcase and Herman Miller models. Commenters consistently highlight the quality of their refurbishment process, responsive warranty support, and pricing at roughly half the cost of new. The only meaningful criticisms are a lack of Canadian shipping and a minor controversy about alleged competitor-bashing by a linked account, which a small number of users cite as a reason for hesitation.

Crandall delivers legitimately remanufactured premium chairs at roughly half the new price, backs them with a 12-year warranty they consistently honor, and has earned broad, repeated trust across the Reddit community as the default recommendation for anyone seeking a BIFL office chair without paying full retail.

The community overwhelmingly trusts Crandall for delivering chairs that look and feel genuinely new, backed by a 12-year warranty and attentive customer service. Their practice of upgrading parts beyond OEM spec — particularly seat foam — is frequently praised as a differentiator from other refurbishers.

• Chairs arrive looking and feeling essentially brand new
• 12-year warranty honored promptly with fast parts replacement
• Upgraded seat foam thicker than original OEM specification
• Priced at roughly half the cost of a new equivalent chair
• Owner and staff provide responsive, personalized customer support
• Sells standalone replacement parts and upholstery for DIY repairs

Criticism is limited but notable: Crandall no longer ships to Canada, frustrating international buyers, and one subreddit controversy about alleged competitor-bashing gave a handful of users pause. A few commenters also note that local liquidators can undercut Crandall's pricing for those willing to buy without a warranty.

• No longer ships to Canada, cutting off a significant customer base
• Subreddit drama alleging owner used alt account to bash competitors
• Local office liquidators may offer lower prices for budget shoppers
• One user found the upgraded Amia foam uncomfortable despite durability
• Some chair models periodically out of stock on the website

One highly-upvoted commenter bought a refurbished Aeron and said that without being told it was a refurb, there was no way they would ever guess — and praised the after-sale support as amazing.

A graduate student who spends enormous amounts of time sitting reported that when a plastic arm cover cracked during a move, Crandall honored the warranty and shipped a replacement within a week along with an installation video.

A commenter who had owned a Leap for over a decade had the seat and back refurbished by Crandall for around $200 and said the chair ended up better than when it was brand new.

One user specifically warned others to avoid Madison Seating in the same breath as recommending Crandall, noting that Crandall genuinely refurbishes rather than just cleaning and flipping used chairs.