The Ello brand enjoys broad community approval, particularly for its glass food storage containers and glass water bottles. Users consistently highlight durability, dishwasher safety, and smart design details like pinned lid hinges and silicone sleeves. Criticism is minor and product-specific, largely around lid cleanliness and occasional leaking, rather than systemic quality failures.
Ello glass containers and water bottles have strong community support for durability and value, but some lid designs have cleanliness and sealing limitations that users should evaluate before purchasing.
Community members praise Ello products for lasting durability, practical design features, and excellent customer service. Glass containers and water bottles are especially well-regarded for being microwave-safe, non-leaching, and resistant to staining and breakage.
A handful of users note issues with lid cleanliness due to multiple gaskets, and some report lids that are not fully spill-proof. One user received a used item when ordering new, and America's Test Kitchen flagged lid reservations in their rankings.
A user who switched from plastic to Ello glass containers noted they'd broken only one container in four years — and that was after it struck the corner of a stove hard enough to also damage the stove.
One commenter highlighted that Ello's pinned hinge design is a key durability advantage, noting that lid hinges typically fail before glass does, and that Ello's lids stay tight much longer as a result.
A user praised Ello's customer service as comparable to top-tier brands, saying they received a free replacement lid with no proof of purchase required — just a photo of the broken part.
Someone who deliberately avoided a $100–$200 Ember mug said their $17–20 Ello camp vacuum-insulated mug had served them well for several years and did everything they actually needed.