The Company Store

The Company Store has a strong legacy reputation for high-quality bedding — particularly down comforters, percale sheets, and towels — with many community members reporting products lasting 10–30+ years. However, since its acquisition by Home Depot in 2017, a meaningful number of users report declining quality and poor customer service, creating a split between those who have had excellent long-term experiences and those who encountered early failures and no-warranty support. The brand is still widely recommended in bedding roundups, but with increasing caveats about whether recent products hold up to its historical standard.

Older Company Store products are genuinely legendary for longevity, and many recent buyers still report satisfaction — but the post-Home Depot acquisition quality inconsistency and poor warranty support make it a brand to buy cautiously, ideally on sale and with realistic expectations about modern quality.

The community consistently praises down comforters, percale sheets, and towels for exceptional longevity and comfort, with many users reporting products lasting 15–30+ years. Sales of 30–40% off are frequently mentioned as making the premium price point more accessible.

• Down comforters reported lasting 20–50 years with heavy use
• Percale and cotton sheets praised for softness improving over time
• Towels noted as staying soft and absorbent for 7–30 years
• Bamboo blend sheets praised for cooling and durability over 7+ years
• Regularly recommended alongside LL Bean and Lands End for quality bedding
• Frequent sales (30–40% off) offset the premium pricing

Since the Home Depot acquisition, a notable portion of users report quality decline, early sheet failures, and customer service that refuses warranty claims — a stark contrast to the brand's legacy reputation. Some users found sheets scratchy, wrinkly, or prone to tearing within months.

• Quality widely reported to have declined after Home Depot acquisition
• Some sheets and comforters tearing or failing within weeks to months
• Customer service criticized for not honoring warranties on defective items
• Some linen sheets described as disintegrating in the wash
• TrustPilot rating cited as a dismal 1.7 out of 5 stars by one user

One highly-upvoted user noted that older Company Store products — like a comforter from their fiancé's childhood — were still in beautiful condition after decades, but newer sheets they bought carefully fell apart at the heel area within 18 months.

A longtime customer recalled the brand's pre-acquisition golden era when bedding was made in La Crosse, WI, and lamented that after the China buyout the quality went to ruin, with nothing having replaced it since.

One user described 30-year-old Company Store towels still being used as rag towels that looked good enough to be actual bath towels — outlasting newer Restoration Hardware towels that shredded in the same period.

A user shared that the Company Store had historically replaced an old damaged comforter by washing all the feathers and re-stuffing it, exemplifying a level of craftsmanship and service they felt was now entirely gone since the buyout.